Recorded BT sport pixelating badly

[donmaico]

Hi , I only acquired the Youview box about two months and although everything I watch that is live and all recorded TV aerial programmes are absolutely fine , recorded BT sport programmes pixelate very badly right throughout the recording. Does anyone have any suggestions? Thanks

[donmaico]

it now appears to be pixelating on live BT programmes as well

[TimCurtis]

@donmaico 

How is the Youview box connected to your router? Hardwired or powerline adapters?

[donmaico]

one of those BT Homehubs which are both adaptors and have WIFI capabilty

[donmaico]

i believe they are called broadband extenders

[Hunter2660]

If you have one of the new Pro boxes, see if your box has the latest software, and if so ditch the extenders and connect via wi-fi.

[TimCurtis]

@donmaico 

The advice above should work if it's a Pro box otherwise try resetting the devices.

But just to clarify your setup.

Do you have 2 of these extenders , 1 connected to the SmartHub and 1 connected to the Youview box OR are you using the wifi capability of the extender and have just the 1 by the Youview box with it connected by an ethernet cable so essentially having the Youview box connected to the SmartHub by wifi.

[donmaico]

How can I tell if its a Pro box  or not? I wasn't offered one so I assume it isnt

[donmaico]

i have two, one connected to the router and the other to the Youview box

[donmaico]

actually, I just checked pictures of each and i would say mine is definitely the standard recordable Youview box