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Message 1 of 20

Recorded BT sport pixelating badly

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Hi , I only acquired the Youview box about two months and although everything I watch that is live and all recorded TV aerial programmes are absolutely fine , recorded BT sport programmes pixelate very badly right throughout the recording. Does anyone have any suggestions? Thanks

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Message 2 of 20

Re: Recorded BT sport pixelating badly

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it now appears to be pixelating on live BT programmes as well
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Message 3 of 20

Re: Recorded BT sport pixelating badly

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@donmaico 

How is the Youview box connected to your router? Hardwired or powerline adapters?

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Message 4 of 20

Re: Recorded BT sport pixelating badly

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one of those BT Homehubs which are both adaptors and have WIFI capabilty

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Message 5 of 20

Re: Recorded BT sport pixelating badly

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i believe they are called broadband extenders
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Message 6 of 20

Re: Recorded BT sport pixelating badly

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If you have one of the new Pro boxes, see if your box has the latest software, and if so ditch the extenders and connect via wi-fi.

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Message 7 of 20

Re: Recorded BT sport pixelating badly

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@donmaico 

The advice above should work if it's a Pro box otherwise try resetting the devices.

But just to clarify your setup.

Do you have 2 of these extenders , 1 connected to the SmartHub and 1 connected to the Youview box OR are you using the wifi capability of the extender and have just the 1 by the Youview box with it connected by an ethernet cable so essentially having the Youview box connected to the SmartHub by wifi.

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Message 8 of 20

Re: Recorded BT sport pixelating badly

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How can I tell if its a Pro box  or not? I wasn't offered one so I assume it isnt

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Message 9 of 20

Re: Recorded BT sport pixelating badly

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i have two, one connected to the router and the other to the Youview box
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Message 10 of 20

Re: Recorded BT sport pixelating badly

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actually, I just checked pictures of each and i would say mine is definitely the standard recordable Youview box
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