Registered Address is Incorrect

[gmacc]

Hi, The address that my broadband and telephone service is registered to is incorrect and causes problems when I try to change my package online as my actual address and telephone number don't match with what is in the database.

I am assuming that my registered address is held in Openreach's database.

Could someone please advise me as to how I go about getting my registered address corrected.

Thanks.

[Keith_Beddoe]

@gmacc 

Are you a current BT Retail customer?

[gmacc]

Yes, currently a BT customer and have been with them for over forty years.

[JohnC2]

Hi @gmacc welcome to the forum and sorry your address record is not correct. Is your address correctly listed with Royal Mail?
Do you have a Fibre To The Premises connection?

cheers

John

[gmacc]

Hi John,

Yes, my address is correctly listed with Royal Mail. I don't have FTTP, I have an ADSL broadband connection.

Thanks,

Gordon.

[RobbieMac]

Hi @gmacc,

Thanks for posting back to confirm that.

As you're a BT customer and your address is registered correctly with Royal Mail, we'll pick this up and give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[gmacc]

Thanks Robbie, I've replied to your PM with info requested.