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richedav
Beginner

on ‎01-10-2021 16h17

646 Views
Message 1 of 2

Removing 50mb upload cap on new FTTP service

Hi,

Can someone please assist with removing the 50mb cap from my FTTP 900 connection.  When using a 3rd party router I can get the full 960/110mb but as soon as I switch back to the SH2 ( which i need due to digital voice ) then the upload gets limited at 50mb.

Many thanks.

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1 REPLY 1
RobbieMac
Moderator-Retired

on ‎01-10-2021 16h29

642 Views
Message 2 of 2

Re: Removing 50mb upload cap on new FTTP service

Hi @richedav 

Thanks for your post and welcome back!

Sorry for the upload speed issues you're having when using your Smart Hub 2.  The Community aren't going to be able to offer help with this I'm afraid - It's something we'll need to resolve for you from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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