Hi there.
Do BT still post out replacement boxes for faulty ones?
Mine developed a fault today whereby the same image is stuck flickering on the screen. You can hear the audio track of the channel but the box does not respond to inputs.
No matter how many times you unplug and reset the box, when it reboots it some how recalls the same image. I rang BT and selected the TV help desk where after 15 mins a member of the FTTP team answered but said he could still help. He was very polite and helpful but seemed more interested in resetting my router and having me swap the port my TV box was plugged into to - which obviously achieved nothing.
I've tried swapping the HDMI cable from my other working BT box and used different known working HDMI ports on the TV but the box somehow brings up the same image again 😭
The call handler ended up booking me a Qube engineer for Wednesday who won't likely be able to fix the problem and I'm not sure they carry spare boxes with them.
Do BT not still send out replacement boxes for what clearly looks like a hardware fault which would arrive on Tuesday rather than me having to waiting for an engineer to tell me the same thing.
Thanks.
