Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Stevek1311
Expert

on ‎17-05-2022 23h37

1,739 Views
Message 11 of 14

Re: 'Request Entity Too Large' error when signing in

Go to solution
@Keith_Beddoewrote:

Clearing the community.bt.com cookies is the only cure.

As I've posted before, even that doesn't always work

0 Ratings
MandyF
Moderator-Retired

on ‎18-05-2022 11h07

1,715 Views
Message 12 of 14

Re: 'Request Entity Too Large' error when signing in

Go to solution

Hi guys,

I'm really sorry that this issue is still ongoing. We've reported this issue to Khoros for investigation and will update the thread when we know more. 

Thanks for highlighting this and thank you for your patience 

MandyF

0 Ratings
ralphrmartin
Contributor

on ‎18-05-2022 11h34

1,708 Views
Message 13 of 14

Re: 'Request Entity Too Large' error when signing in

Go to solution

Thanks Mandy, good to know you are on the case.

SeanD
Community Manager - Retired

on ‎19-05-2022 9h14

1,688 Views
Message 14 of 14

Re: 'Request Entity Too Large' error when signing in

Go to solution

Good morning Folks,

Thanks very much for highlighting this issue to us.  I am sorry for the frustration this is causing.

Yesterday we raised a case with Khoros to investigate.  They have come back to confirm that they have cleared the Community cache and some things on their side and will restart the Community during the wee hours of tomorrow morning.  Hopefully from tomorrow, you will see an improvement so please post back here to let me know if you are still seeing the 'Request too large' error message.

Rest assured if you see no improvement we will continue to investigate until we find a solution.

Cheers

Sean

0 Ratings