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Iain_Green
Beginner

on ‎24-12-2021 7h14

1,052 Views
Message 1 of 4

Restarting home hub network

I've had the bt whole home network hubs for a few years without major problems. Now I have to restart the hubs every time a device disconnects from the network e.g. mobile phones which are switched off each night.  The firmware is upto date and I've tried resetting the 2.4 and 5Ghz channels with no success.

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3 REPLIES 3
TimCurtis
Guru

on ‎24-12-2021 8h51

1,039 Views
Message 2 of 4

Re: Restarting home hub network

@Iain_Green 

The mobile phones aren't Apple are they?

If so make sure that Private Addressing is turned off in the iPhones for your home wifi as the HomeHubs don't handle the continual adding of "new" devices too well as the allocation tables within the hub get full.

If this is the case then a full reset of the hub might be needed to clear all the old assignments.

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Iain_Green
Beginner

on ‎24-12-2021 8h57

1,035 Views
Message 3 of 4

Re: Restarting home hub network

Thanks.  No they are samsung phones. How do i do a complete reset to dump previous used connections? I  noticed we were also getting "couldn't Obtain ip address" errors as well

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎24-12-2021 9h17 - edited ‎24-12-2021 9h17

1,022 Views
Message 4 of 4

Re: Restarting home hub network

@Iain_Green 

Factory reset is the only way.

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

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