Settings for Outlook Webmail

[joe-porter]

I am attempting to add my secondary BT email account to Outlook webmail. I am using the settings shown in the attached image. I was prompted to update my password, which I did. When I saved the details, they were accepted all right, yet I cannot send or receive emails. Where am I going wrong?

[gg30340]

You need to remove the numbers from your server settings.

The correct settings are here.

What are the settings for outgoing and incoming BT Email servers? | BT Help

[joe-porter]

I tried that. It didn't work. There are no separate boxes in which to enter the port numbers.

[licquorice]

Try mail.btinternet.com:993 for incoming and mail.btinternet.com:465 for outgoing

[joe-porter]

I tried that several times. When I save the settings, they automatically update to those depicted in the image I uploaded.