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Claire75
Beginner

on ‎01-02-2021 12h20

1,024 Views
Message 1 of 5

Sites that will not load

Help we have a BT hub 8 and Certain sites will not load - such as Moodle on my daughters laptop but when she goes to her boyfriends Moodle will load with no problems I've no idea how to fix this ....... 

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎01-02-2021 12h24

1,021 Views
Message 2 of 5

Re: Sites that will not load

have you checked MYBT to make sure Web Protect is turned off



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Claire75
Beginner

on ‎01-02-2021 13h10

1,015 Views
Message 3 of 5

Re: Sites that will not load

Hi There yes the parental controls and web protect are off ! 🙂 x

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imjolly
Distinguished Sage
Distinguished Sage

on ‎01-02-2021 13h26

1,006 Views
Message 4 of 5

Re: Sites that will not load

have you turned of smart setup  

Turn Off smart setup

 

 

 



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Claire75
Beginner

on ‎01-02-2021 13h42

1,000 Views
Message 5 of 5

Re: Sites that will not load

I've now turned this off and will see if it helps 🙂 

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