Re: Sites that will not load

Claire75 · ‎01-02-2021

Help we have a BT hub 8 and Certain sites will not load - such as Moodle on my daughters laptop but when she goes to her boyfriends Moodle will load with no problems I've no idea how to fix this .......

imjolly · ‎01-02-2021

have you checked MYBT to make sure Web Protect is turned off

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Claire75 · ‎01-02-2021

Hi There yes the parental controls and web protect are off ! 🙂 x

imjolly · ‎01-02-2021

have you turned of smart setup

Turn Off smart setup

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Claire75 · ‎01-02-2021

I've now turned this off and will see if it helps 🙂