SkyGo app

[DavidP1]

Hi. My sky go app will not play channels when I am

on my home wifi. It says that I am watching in a different country.

The app works fine in a different house on a different wifi. Any ideas??

[NigelB72]

Is anyone running a proxy server or VPN?

[DavidP1]

I don’t think so. I’ve just had bt installed and connected the device to it to watch skygo.

[NigelB72]

Try restarting the hub, it should pull through a new IP address

[DavidP1]

I tried that twice today but still doesn’t work

[DarrenDev]

And you're sure you're not using a VPN? What device is this from?

[DavidP1]

Hi, it’s on an Amazon kindle 

[NigelB72]

It looks as though the Sky Go app isn't officially available on Amazon Kindle. Have you side loaded it?

[DavidP1]

I just downloaded it from the kindle App Store. It works fine at my friends house, who also has bt internet. Just doesn’t work at my house 

[NigelB72]

I've just been reading through the Sky forums and lots of people are having the same problem across different ISP's and the common denominator seems to be a VPN that's embedded in antivirus software. In most cases this is Norton antivirus. It also doesn't seem restricted to Kindle