Slow Connection

[akocs4m]

Hey, I my mbps drop down from averaging from 60mbps to 9mbps  and i’m paying £39.99. The speed on my contract says at least 60mbps is there any way I can get back my normal speed to 50-60mbps I’ve been running 9mbps for a month now. Please Reply Thanks! 

[StuartH]

Hi akocs4m

Thanks for posting can you confirm if you are connecting wirelessly or wired with an ethernet connection?

Stuart

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

run btspeedtester and post results  must be done with ethernet connection  https://www.speedtest.btwholesale.com/

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[akocs4m]

I'm connected through wired enthernet connection and  I did check it with https://www.speedtest.btwholesale.com/ and its running at 9.46 mpbs

[imjolly]

posting the information requested will help the forum members help you.  not a lot of help without information/stats

[akocs4m]

Hi, This is the status of my router and yes I did test it on https://www.speedtest.btwholesale.com/ still running at 9.46 mpbs

[pippincp]

No-one asked for the hub status page. Please post info @imjolly  requested.