cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,821 Views
Message 1 of 6

Slow broadband

I currently have b/b speeds of download 0.2! upload 0.3! 12 May, can’t contact bt for explanation, utter shambles!

0 Ratings
5 REPLIES 5
1,813 Views
Message 2 of 6

Re: Slow broadband

@2019 

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

0 Ratings
1,812 Views
Message 3 of 6

Re: Slow broadband

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

is the hub dropping connection?  are you using wifi or ethernet connection



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,796 Views
Message 4 of 6

Re: Slow broadband

Sorry to butt in - HOW to add tech log/ other diagnostic files to a post here?
0 Ratings
1,788 Views
Message 5 of 6

Re: Slow broadband

Try using a different a DNS server maybe? you can try 8.8.8.8 which is the default google dns server

0 Ratings
1,784 Views
Message 6 of 6

Re: Slow broadband


@PJ30 wrote:
Sorry to butt in - HOW to add tech log/ other diagnostic files to a post here?
using the forum help explains how to post an image  

https://community.bt.com/t5/help/faqpage/faq-category-id/images/title/images

 

please stick to your own thread to avoid confusion



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.