Slow internet speed to ASUS DSL-AC68U

[Anonymous]

Hello BT Community 🤗,

Good evening to you all 😁.

I'm having problem and was wondering if you can help me please? Right 😋! I've got a third-party VDSL modem / router installed the ASUS DSL-AC68U in the last couple of days, my Internet Speed from the Cabinet to the modem / router has been terrible I'm only getting 26.54 mbps (Download) & 0.12mbps (Upload) 🙄.

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Kind regards,

DanTMan64

[Anonymous]

Hello all 🤗,

A reply would be grateful ASAP please, my family are going bonkers about the Internet playing up.

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Kind regards,

DanTMan64

[Devon_Dave]

Who supplies your broadband? 

[Anonymous]

Hello @Devon_Dave,

Well it's BT in it? Why would I be posting on a BT Community if I ain't with them (when I am 😂)

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Kind regards,

DanTMan64

[Devon_Dave]

Err, suggest you check some of the forum posts,. 

 Plenty on here with customers coming from all  the different CPs assuming we can give them an answer about slow broadband or when their plusnet/sky/post-office fault is going to be rectified 

[Anonymous]

Hello again @Devon_Dave,

Yes I'm aware of this, but need to get it sort ASAP. If this is not resolved I'll have to plug the default ISP router which is the BT SmartHub 2 back in 🤣.

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Kind regards,

DanTMan64

[pippincp]

Check for noise on your line, 17070 option 2, best with corded phone, may get a dull hum with cordless.

[Anonymous]

Hi @pippincp,

I've checked my phone line and it's quiet?

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Kind regards,

DanTMan64

[DavidM]

Hi @Anonymous,

Thanks for posting. How are you connecting? Is it wireless or wired? How are you testing the connection? Can you try running the speed test  on a wired connection and post the results?

Cheers

David

[TimCurtis]

@Anonymous 

Post an image of the DSL Log (under System Log) and the settings in the DSL Settings (under Administration).