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Anonymous
Not applicable
2,558 Views
Message 11 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi @DavidM,

 

I'm connected not on a BT SmartHub2 I'm using a third-party router?

 

Also @TimCurtis please have a look down below for the router DSL log:

 

System Log - DSL Log
 
This page shows the detailed DSL status.
DSL InformationDSL Firmware VersionDSL Driver VersionDSL Link StatusDSL UptimeDSL modulationRegional ModeDSL Exchange (DSLAM)Current ProfileSystem Vendor IDSystem Vendor Model IDModem Vendor ID
1.0.5.1
FwVer:5.6.36.0_A_A60901 HwVer:T14.F7_0.2
up
7 days 11 hour(s) 17 minute(s) 38 seconds
ITU G.993.2(VDSL2)
A
Infineon(Lantiq)
17a
2605443544e00
00000000000000000000000000000000
26005443434E5A01
Line StatsTCM(Trellis Coded Modulation)SNR MarginLine AttenuationPath ModeInterleave DepthData RateMax RatePowerINPINP-SHINEINP-REINCRC
 DownstreamUpstream
On
On
6.2 dB
9.2 dB
7.1 dB
16.3 dB
Interleaved
FastPath
1135
1
25000 kbps
0.25 kbps
25000 kbps
0.25 kbps
14.1 dbm
0.4 dbm
2.1 symbols
1.1 symbols
-
-
-
-
33
979
VDSL Band StatusLine Attenuation (dB)Signal Attenuation (dB)SNR Margin (dB)
 U0D1U1D2U2D3U3D4U4
1.5
7.1
16.3
21.2
25.7
33.9
0.0
-
0.0
1.3
7.1
16.0
21.2
25.7
33.9
0.0
-
0.0
9.2
6.0
11.2
5.3
9.4
5.2
9.0
5.5
0.0
0 Ratings
2,549 Views
Message 12 of 19

Re: Slow internet speed to ASUS DSL-AC68U

@Anonymous 

Something serously wrong there.

Please post a screenshot of the settings I requested.

So the Asus is plugged into the phone socket, is it a filtered socket or one that requires a separate filter? And could you post a shot of that please.

What sort of speeds were you getting with the SH2?

Was this a new Asus or secondhand?

Anonymous
Not applicable
2,530 Views
Message 13 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi @TimCurtis,

 


@TimCurtiswrote:

@Anonymous 

Something serously wrong there.

Please post a screenshot of the settings I requested.

So the Asus is plugged into the phone socket, is it a filtered socket or one that requires a separate filter? And could you post a shot of that please.

What sort of speeds were you getting with the SH2?

Was this a new Asus or secondhand?



I know it is @TimCurtis, here is a screenshot of the settings that you requested for:

 

slow speed today.2.jpg

 

slow speed today.1.jpg

 

 

The speeds that I was getting to my SmartHub 2 were 66.969mbps (download) and 20mbps (upload) here is a photo of my incoming BT Openreach socket and the back of the ASUS DSL-AC68U:

 

IMG_20210106_150002.jpg

 

rsz_1rsz_img_20210106_150148.jpg

 

 

Lastly no I was bought brand new @TimCurtis 😊.

 


--

Kind regards,

DanTMan64

0 Ratings
2,513 Views
Message 14 of 19

Re: Slow internet speed to ASUS DSL-AC68U

@Anonymous 

I really need to see the DSL Settings screenshot not the DSL Log.

0 Ratings
Anonymous
Not applicable
2,503 Views
Message 15 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi again @TimCurtis,

 

See down below:

 

rsz_20210106_163256.jpg

 

rsz_20210106_163301.jpg

 

Is this what you meant?

 


--

Kind regards,

DanTMan64

 

0 Ratings
Anonymous
Not applicable
2,492 Views
Message 16 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi @TimCurtis,

 

My family are going bonkers because of the slow internet speeds, if nothing can be fixed I shall just plug the BT SmartHub 2 back in and see if they does anything?

 


--

Kind regards,

DanTMan64

0 Ratings
2,476 Views
Message 17 of 19

Re: Slow internet speed to ASUS DSL-AC68U

@Anonymous 

Your settings look fine to me, so similar to mine to make no difference.

However, in the DSL Log the power figures look all wrong.

I assume that you've not double filtered the connection and are using the same dsl cable that you were for the SH2.

I'd be inclined to reconnect the SH2 and see the stats from that, if they are now similar to those from the Asus then I'd consider a line fault to be the issue.

The incoming phone line has 2 cables and the internet can run on just one of those , albeit quite slowly. Possibly showing results similar to yours.

If the SH2 works as before and not showing such low speeds then firstly I do a full reset of the Asus and then start from scratch in the setup using the wizard. This is the guide to a full reset:- Full reset 

If there's still a problem with the Asus after this then I could only conclude that it's faulty.

EDIT: Did you do a firmware update by any chance, as that might have gone wrong.

Anonymous
Not applicable
2,450 Views
Message 18 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi @TimCurtis,

 

Thanks for the reply, I've plugged the SmartHub 2 back in and I've got my normal speeds back:

 

This is a quick overview of your BT Smart Hub's status.
 

 

Connection status: Connected

 

Connection type: Fibre Broadband (VDSL)

 

Firmware version: v0.21.03.07094-BT

 

Firmware updated: 17-Oct-2020

 

Serial number: +091298+1945017453

 

Downstream sync speed: 73.937 Mbps

 

Upstream sync speed: 20 Mbps

 

Network uptime: 0 Days, 00 Hours 10 Minutes

 

System uptime: 0 Days, 00 Hours 47 Minutes

 

BT Wi-fi status: Activated

 

So, I think my problem is solved. I have still have the invoice and the store that I bought it from will be getting it back and the firmware was updated too the latest update.

 


--

Kind regards,

DanTMan64

0 Ratings
Anonymous
Not applicable
2,441 Views
Message 19 of 19

Re: Slow internet speed to ASUS DSL-AC68U

Hi all at BT Community,

 

I have switched back from my ASUS DSL-AC68U to the ISP BT SmartHub 2 back, here are my speeds:

 

BSH2SB.png

 

Now that's the speed I wanted to the third-party one. Also how do I get faster?

 

--

Kind regards,

DanTMan64

0 Ratings