Slow upload speed

[dombullion]

Good Evening,

Hoping someone can help. When I took out my BT contract I was promised 20mbps upload but I am only getting 10mbps. I have posted below the stats from the router. Could someone advise the max down and up speeds I can expect from my line please:

Product code:Smart Hub 2

Serial number:+091298+2051008577

Firmware version:v0.24.04.11017-BT 

Firmware updated:Wed Jan 27 06:59:48 2021

Board version:R01

GUI version:1.71 05_06_2020

DSL uptime:0 days,07 Hours44 Mins19 Secs

Data rate:9.995 Mbps / 50.98 Mbps

Maximum data rate:15.004 Mbps / 60.134 Mbps

Noise margin:9.6 / 6.3

Line attenuation:4.8 / 15.7

Signal attenuation:4.8 / 14.9

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:352.4 MB Uploaded / 2.0 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:30:B1:B5:0D:0F:E6

Software variant:-

Boot loader: 0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

can you go to MYBT and check which package is shown as it looks like Fibre 1 with max 10mb up speed

from your stats fibre 2 is pointless as you down speed attainable is only 60mb so likely you will be less than that unless you specifically wanted a faster up speed that the 10mb no point in paying extra for something you cannot reach

[dombullion]

Hi there,

Thanks for your reply. My BT shows Fibre 2 but only shows 10mbps upload speed. Is there any way I can change the upload to be 20mbps please.

[imjolly]

try phoning the options team 0800800030 and see if they can help failing that need to phone CS 150