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Message 11 of 12

Re: Smart Hub 2 Download Speeds

@MikeG2606 

I think you need to do a quiet line test , best using a corded phone.

Dial 17070 & option 2. It should be soundless but if not then you need to report a phone fault , not broadband.

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Message 12 of 12

Re: Smart Hub 2 Download Speeds


@MikeG2606 wrote:

Thanks for your comments @RobbieMac

I do lose my internet connection on an almost daily basis. This happens 2 or 3 times a day on a fairly regular basis.

I'm not sure what speed the connection re-syncs to after a drop-out but will check my speed next time it happens.

Regards, MIKE


No problem @MikeG2606 

From the looks of it, it's DLM doing what it's suppose to.  Stability is always preferred over speed and that's why the higher SNR is being set to reduce the downstream.  In your case it's just a vicious circle and we'll need to tackle the drops and in turn, the speed will sort itself out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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