@MikeG2606 welcome to the community and thanks for posting, are you noticing this on wired or wirelessly connected devices?
If it's only happening to wireless devices it could be congestion on the wifi channel and rebooting is giving you a different channel, you're best not to do that as it could cause more problems with your connection.
Can you post your Home Hub router stats when its slow and we'll take a look? You'll get them by entering 192.168.1.254 in your browser then go to advanced settings, technical log information.
Thanks
Neil
@MikeG2606 wrote:
Not sure how to post stats.
Thanks for posting back @MikeG2606
Sorry for the confusion trying to post the Hub stats. Check this link here >> Learn about the BT Hub Manager <<
That link will explain how to access the Hub Manager. If you're accessing it for the first time, you'll need to enter the default Hub Password. This link will help with that >> How do I set up or change the admin password on my BT Hub? <<
Once the admin password is sorted, the home page of the Hub manager will look like this:
Choose "Advanced Settings" on the bottom right and you'll see the option for "Technical Log". Once that page loads, that's what you need to post back. The Community will be interested to see your current downstream/upstream connection speeds, noise margins (SNR) and current network uptime.
Post back and we will take it from there.
Thanks,
Robbie
@MikeG2606 wrote:
Hi Robbie, Thanks for this. However there appears to be some confusion. I am quite happy accessing Hub Manager. (In fact this is how I have been restarting my router.)
I have exported the data from Hub Manager, in CSV format to "My Documents". How do I transmit this file to you. There does not appear to be a facility to attach a file to my reply.
Regards, MIKE
Thanks for posting back so quickly Mike.
Sorry again for the confusion. A screenshot would work and you can then upload the picture to the post using the "camera" image above where you write your text. What operating system are you using?
Thanks,
Robbie
Thanks @MikeG2606
I appreciate you taking the time to provide the before and after screenshots.
We can rule out this being a wireless issue now. I can see from the "before" screenshot that the SNR was higher resulting in the lower connection speed on the downstream. Looking at that first screenshot alone I would have assumed the circuit was banded and I am surprised that a restart has reduced the SNR and gave you a much faster connection speed.
Have you noticed your broadband service randomly dropping out recently? Your "after" screenshot shows that the connection is now performing well. Does your connection drop randomly and then re-sync to the stats on the before picture? If so, we will need to take a closer look as to why that is happening.
Let me know and we will take it from there.
Thanks,
Robbie
