Speeds pegged at 30Mbps

[jjshacks13]

Hi,

I've had trouble with my speed ever since I signed up 12 months ago. I never seem to be able to get a steady 46Mbps which is my stay fast guarantee. It usually drops to 25Mbps for a few weeks, i contact LC, they send multiple engineers, it magically returns to 50Mbps for a few weeks then the cycle starts over again. I have been locked at 30Mbps for about a moth now, upload speed has dropped significantly as well. LC are not available so i'm asking for some help on here.

I have uploaded a screen of my stats.

Thanks.

Jordan

[Storm_Force]

Can you post the router stats as well?

[pippincp]

Besides posting the connection stats could you also do a quiet line test, 17070 option 2, best with corded phone.

[jjshacks13]

Router stats are

 Connection status:

 Connection type:

Fibre Broadband (VDSL)

 Downstream sync speed:

32.40 Mbps

 Upstream sync speed:

3.69 Mbps

 Network uptime:

0 Days, 0 Hours 3 Minutes

 Broadband IP address:

81.153.136.174

 Default gateway:

172.16.14.121

 Primary DNS:

81.139.57.100

 Secondary DNS:

81.139.56.100

 System uptime:

1 Days, 0 Hours 48 Minutes

 Serial number:

+084319+NQ90758601

 Firmware version:

SG4B1000E020

 Firmware updated:

31-Mar-2020

 BT Wi-fi status:

Active

[jjshacks13]

I only have a cordless phone but doesn't seem noisy.

[imjolly]

is the quiet line test silent no noise at all?

stats from advanced settings then technical log information please 

[jjshacks13]

No noise at all.

Product name:

BT Hub 6A

Serial number:

+084319+NQ90758601

Firmware version:

SG4B1000E020

Firmware updated:

31-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 55 Minutes 43 Seconds

Data rate:

3.69 Mbps / 32.40 Mbps

Maximum data rate:

25593 / 74541

Noise margin:

23.2 dB / 15.2 dB

Line attenuation:

22.1 dB

Signal attenuation:

14.8 dB / 22.1 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

18 MB Uploaded / 123 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-PH5P

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-PH5P

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

00:CB:51:A7:56:CF

Software variant:

-

Boot loader:

9.2.0

[jjshacks13]

After a bit more reading I'm assuming I'm on a banded profile due to the instability I've had in the last 12 months, can someone help me get out?

[Anonymous]

---

@jjshacks13wrote:

Router stats are

 Network uptime:

0 Days, 0 Hours 3 Minutes

---

Network Uptime 3 mins? do you not leave your router powered up 24/7 as advised?

https://community.bt.com/t5/Archive-Staging/Should-I-leave-router-on-24-7/td-p/1278317

[jjshacks13]

Yes it's on 24/7 I was doing checks with it being plugged into the master socket.