Stuck on 55/10 Profile

[sizmone]

 Hi,
Im currently paying for Fibre 2 (Upto 80/20) Yet my IP profile is stuck on 55/10. This limit has only occurred when I upgraded to the Fibre 2 package.

Would a Mod kindly arrange to have the IP profile removed/increased back to my lines full potential. I can see others have had a similar issue.

Thanks in advance.

[PaddyB]

Hi @sizmone,

Thank you for posting and welcome to the Community. Looking at the stats you've posted the maximum data rate for your download is 58 Mbps. Have you had any problems with the stability of your connection?

Thanks

PaddyB

[imjolly]

enter your phone number and post results  see what speed range is expected from your connection

https://www.broadbandchecker.btwholesale.com/#/ADSL

[licquorice]

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@PaddyB wrote:

Hi @sizmone,

Thank you for posting and welcome to the Community. Looking at the stats you've posted the maximum data rate for your download is 58 Mbps. Have you had any problems with the stability of your connection?

Thanks

PaddyB

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I suspect it is mis-provisioned though as the max upload speed is 19M

[sizmone]

 Thanks for your response, please see attachment.

[PaddyB]

Hi @sizmone,

Thank you for posting back. If you send me your details, I'll be able to run a few checks on your line and hopefully get your connection back up to speed.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

[sizmone]

Could you send a message through again as I can’t see it.

 Thanks 

[Carlusha]

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@sizmonewrote:

Could you send a message through again as I can’t see it.

 Thanks 

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There should be a RED one to click on here .....

[sizmone]

There’s nothing in there, would you be able to post another private message.

Thanks 

[JohnC2]

Hi @sizmone sorry about that. I've sent you over a Private Message now.

cheers

John