TV guide not showing my now channels

[Dandan56]

I have tried to reset the box and a d rwtune channels it says 128 subscription channels but not is showing in the TV guide

Any helpers? 

[NigelB72]

Check the EPG settings to make sure no channels are hidden

[zulu17]

@Dandan56  Try restarting the BT Tv Youview box by holding the front button for 8 seconds or so  and see if the channels appear after the restart.

[PaddyB]

Hi @Dandan56,

Welcome to the Community and thank you for posting. 

@NigelB72 suggestion about the hidden channels is a good starting point. 

To check for the hidden channel 

• Go to the TV guide, then press the YELLOW button on your remote
• Enter your YouView PIN
• Press the RED button (not the red 'R' button for recording) and this will restore any hidden channels

You can find out more here - Missing Channels 

Thanks,

Paddy