Unable to Connect to BT Infinity using TP-Link Archer VR400

[jruddy99]

I have finally had enough of my HH5 reliability (or lack thereof), and after some research invested in a new TP Link Archer VR400 modem router. Many reviews highlighted how easy it was to set up. 

Except of course, its not. Despite entering the same username and password (bthomehub@btbroadband.com pw blank) as is on my HomeHub, the TP-Link refuses to connect to the broadband. 

Its not the connection, as when I put the cable back into the HomeHub, it connects. Unplug and pop it into the back of the Tp-Link, and it fails to connect.

Any suggestions before I return the router as faulty?

[licquorice]

Did you select BT VDSL from the drop down list at the start of the wizard?

[jruddy99]

Yes - I made that mistake first off, then corrected it!

[licquorice · Accepted solution]

Did you factory reset the TP Link before making the revised setting? If not, it's worth trying and starting again.

[jruddy99]

Will try that later and report back.

[Dode]

In the isp list it should have BT_VDSL. At least it did with mine. I don't even remember having to put in a password.

[jruddy99]

Did that last night and it worked! Thanks!