Unable to access BT cloud

[martin_wilson]

Hi, 

hope some one can help activated BT cloud on Thursday or Friday last week and still cannot access it.

Getting UN2 error when try going to web version.

and when try to see status in my account  get -"Sorry,there's been a error while fetching your cloud details" 

Help please 

[martin_wilson]

Can anyone help?

[DavidM]

Hi @martin_wilson and thanks for posting.

I'm sorry you can't access your cloud. Are you able to post some screen shots of what you're seeing?

Cheers

David

[martin_wilson]

 

This what I get when going to manage my cloud

[NeilO]

@martin_wilson thanks for posting the screenshot, we'll need to raise a fault with the cloud team to get that looked into, I'll send you a private message so you can get in touch.