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martin_wilson
Beginner

on ‎10-08-2020 17h43

1,431 Views
Message 1 of 5

Unable to access BT cloud

Hi, 

 

hope some one can help activated BT cloud on Thursday or Friday last week and still cannot access it.

 

Getting UN2 error when try going to web version.

 

and when try to see status in my account  get -"Sorry,there's been a error while fetching your cloud details" 

 

Help please 

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4 REPLIES 4
martin_wilson
Beginner

on ‎10-09-2020 16h47

1,330 Views
Message 2 of 5

Re: Unable to access BT cloud

Can anyone help?

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DavidM
Moderator-Retired

on ‎10-09-2020 18h27

1,323 Views
Message 3 of 5

Re: Unable to access BT cloud

Hi @martin_wilson and thanks for posting.

I'm sorry you can't access your cloud. Are you able to post some screen shots of what you're seeing?

Cheers

David

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martin_wilson
Beginner

‎10-09-2020 20h33 - edited ‎10-09-2020 20h34

1,318 Views
Message 4 of 5

Re: Unable to access BT cloud

EDE4F35B-E706-4F14-B75B-264B5D9E424C.jpeg

 

This what I get when going to manage my cloud

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NeilO
Moderator-Retired

on ‎10-09-2020 20h51

1,313 Views
Message 5 of 5

Re: Unable to access BT cloud

@martin_wilson thanks for posting the screenshot, we'll need to raise a fault with the cloud team to get that looked into, I'll send you a private message so you can get in touch.

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