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niagh01
Contributor

on ‎29-01-2021 19h49

950 Views
Message 1 of 3

Unable to access website

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Hi, I have BT fibre with a BT Homehub2. I received marketing info from a Garage ( Lookers) with various link to view cars. I am unable to open any of the links  on either my Windows Desktop PC or my I-Pad. I can open from the 4G network. On my desktop I get a message " Windows couldn't automatically detect this network proxy.

I was thinking it must be the Hub or a setting in the Hub as I am having the same trouble from the I-Pad/ iPhone and the PC. Can anyone offer any advice.

 

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2 REPLIES 2
pippincp
Distinguished Sage

on ‎29-01-2021 20h02

944 Views
Message 2 of 3

Re: Unable to access website

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Is web protect turned on? If so try turning it off.

https://www.bt.com/help/security/set-up-and-use-bt-web-protect 

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niagh01
Contributor

on ‎31-01-2021 12h47 - last edited on ‎31-01-2021 13h13 by

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Message 3 of 3

Re: Unable to access website

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Hi apologies for my delay in responding, I turned off Web Protect and I was able to access the webpage. Strange it blocked it as it was a link to Charles Hurst / Lookers new and used cars site. Perhaps its because it wasn't a direct link from their marketing team;

Thanks for your help.

 

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