I am very unhappy with BT, i have recently switched back after a couple of years with Plusnet, on Plusnet i was getting 53mbit, reliably with no disconnection issues. I have switched about 12 days ago To Fibre 1 and been getting a consistent exactly 40mbit. I initially contacted chat and they didn't seem to really know what i was talking about but did eventually agree to sent an engineer.
The engineer visited today and told me that i was on a 40/10 product so 40mbit was the fastest it would be connecting, but he ran all the tests he could and found no problems. He also said after testing the line was capable of nearer to 60mbit.
I then contacted BT on the phone and they seemed to understand the issue better but said they had no way to change anything to get it above 40mbit as it wasnt possible... obviously the line is capable of more speed so i have said i want to cancel and leave (as i am within 14 days of the service starting). But this is just ridiculous and i didn't want to have to do it.
The router stats seem to suggest there is indeed more performance to be had.
Data rate:8.641 Mbps / 40 Mbps
Maximum data rate:8.641 Mbps / 61.510 Mbps
Noise margin:6.3 / 15.9
