Hi I have a booking to upgrade to full fibre next week. I am aware of the work required at my house but have a couple of queries. 1. What is in the welcome pack you receive? I ask this as my pack doesn’t say new hub. 2. If no new hub will I have to return my hub as my order states to return it? 3. With the installation do the engineers remove the old line as not going to be using it? Just a little confused with a few bits
thanks in advance
Engineers do not currently remove the old line. If you already have a smart hub you may not be sent a replacement.
If you already have a Smart Hub 2 you won’t need a new one as the Smart Hub 2 now has a Toggle Switch in the Settings where the 4th LAN Port can be switched to a WAN Port to connect it to the ONT.
Good morning @Mcupool
Welcome to the BT Community and thanks for your posts.
Good to see you're getting Full Fibre installed next week. Let us know how your install goes. If you have any problems feel free to post back and we'll keep you right 😁
All the best,