Upload Speed

[normantcroft]

I am on BT Fibre, which  is actually fibre to cabinet. The speeds I normally get are 15MB download and 0.4MB upload. When the speeds vary the upload can reduce significantly, which causes problems when I am speaking on Zoom calls. The upload speed BT state I could get is 1MB. I know this is not guaranteed. 0.4MB will work, but when this degrades it makes Zoom unusable. 

Is there any solution? Or is the only solution to look at Virgin Media, as the house did have a fibre connection in the past?

Thanks

Norman

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[normantcroft]

Here is the router information

Product name:

BT Hub 6A

Serial number:

+084316+NQ81918329

Firmware version:

SG4B1000E020

Firmware updated:

19-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

4 Days, 11 Hours 11 Minutes 41 Seconds

Data rate:

474 kbps / 16.33 Mbps

Maximum data rate:

482 / 22375

Noise margin:

7.7 dB / 7.3 dB

Line attenuation:

33.5 dB

Signal attenuation:

12.8 dB / 33.5 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

952 MB Uploaded / 8 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-SG2W

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-SG2W

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

08:D5:9D:9E:91:9B

Software variant:

-

Boot loader:

9.2.0

[pippincp]

Quiet line test?

[normantcroft]

done the quiet line test and all ok.