Upload speed

[Hel64]

My upload speed is causing issues with my work as I am now working from home. I never get higher than  0.43 mbps and usually during the working day it’s around 0.35 mbps. I’ve called bt for support and they don’t want to know a# it’s not covered by the guarantee. Can you help?  I’m on fibre 1.

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[iniltous]

Post the results from the checker site to see what you should expect and your router stats to see what you are actually getting......any speed check needs to be done using a wired device

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Hel64]

Thank you is this enough?
Firmware version:v0.11.01.10191-BT
Firmware updated:Thu Dec 24 00:21:34 2020
Board version:01
DSL uptime:5 days,20 Hours42 Mins58 Secs
Data rate:555 Kbps / 19.995 Mbps
Maximum data rate:624 Kbps / 21.817 Mbps
Noise margin:7.6 / 4.8
Line attenuation:46.4 / 30.6
Signal attenuation:34.6 / 25.2
Data sent / received:13.9 GB / 162.7 GB

[imjolly]

that's ok  just need the rest of requested info

[Hel64]

Hopefully this is the right extra info ! 

I can’t do a clean line check as although I have to rent a line I don’t have a phone that works