VIRUS PROTECT MOVE TO NORTON and Reduction of Licences

[locktech]

Yeah just installed on my PC and says only 2 installs allowed,  I use a free antivirus package called AVG

[mungry]

I have Full Fibre 100 with BT Halo 3 with 15 licences listed. I have used 2 as far as I know and now went to install 3rd licence and it says I have to purchase another one! So who is right and who is telling lies?

I have 4 PCs and a laptop to put this on so don't like getting messed about by BT.

When I login to My BT to download it comes up with server error! and does not matter where I login or on what device.

So is this a fault with BT server?

So I copied the install files I had already, installed on the PC I wanted it on and that was fine, until I had to log on to My BT and it then said I had to purchase a copy as my subscription has expired!!!

Either BT have a problem or they are not working to the contract they drew up!

Please sort this now.

[mungry]

In addition to the above - does anyone reply to these posts or do I have to phone BT directly to get answer?

[licquorice]

This is a customer to customer self help forum.

[AlbertSnodgrass1]

Seems so exasperating this. As I put before, don't buy extra from BT, as BT are charging an enormous amount for THE extra licences. You can get the same Norton AV from Currys for 9.99 for a year… while BT are going to charge £4:99 a month. I suspect there will be a lot of unhappy BT customers on April FoolsDay.  I really hope that BT itself monitor this forum AND address our grievances before the actual change. 

[mungry]

Seems that they must look here as now the issue of activation has been resolved for now!

May be their server was down. 

I got a deal on my BT package so was OK value but I know wehat you mean, they know how to rack up the costs which in the end will be their down fall as other companies under cut them.