Solved: Re: WHO TO CONTACT

polish · ‎13-11-2021

Hope this is on the correct board.

Who do I need to contact to end a contract that expires on the 18th November as they have gone into hospital and broadband not now needed?

Many thanks

imjolly · ‎13-11-2021

have you tried phoning CS 150 or 0800800150 from mobile? however you may have a problem unless you have authority to act on behalf of the account holder

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DavidM · ‎13-11-2021

Hi @polish and thanks for posting.

As @imjolly has confirmed customer services on 150 will be able to help as long as you have authority to act on behalf of the account holder.

Cheers

David

polish · ‎13-11-2021

Hi yes have POA and a named person her account.

Is 150 available at weekends and if so between what times please?

polish · ‎13-11-2021

thanks David

imjolly · ‎13-11-2021

from google

https://www.bt.com/help/contact-bt/account-and-billing/broadband

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polish · ‎13-11-2021

I M Jolly

Very helpful thank you