WHO TO CONTACT

[polish]

Hope this is on the correct board.

Who do I need to contact to end a contract that expires on the 18th November as they have gone into hospital and broadband not now needed?

Many thanks

[imjolly]

have you tried phoning CS 150 or 0800800150 from mobile?  however you may have a problem unless you have authority to act on behalf of the account holder

[DavidM]

Hi @polish and thanks for posting.

As @imjolly has confirmed customer services on 150 will be able to help as long as you have authority to act on behalf of the account holder.

Cheers

David

[polish]

Hi yes have POA and a named person her  account.

Is 150 available at weekends and if so between what times please?

[polish]

thanks David

[imjolly · Accepted solution]

from google

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[polish]

I M Jolly 

Very helpful thank you