on 09-01-2021 19h42
Hi all,
Please can you help. I’m having some issues since last week I’m unable to get on some websites. There are some access denied error when trying to open some websites (Tesco).
please help me
Solved! Go to Solution.
on 09-01-2021 20h17
On all or just some devices?
Can the failing device(s) access that site if you connect using your mobile phone as a hotspot?
on 09-01-2021 20h21
Yes, all devices fail but if I hotspot or use 4G then I can access the sites.
on 09-01-2021 20h26
Log into your MyBT account and disable BT Web Protect (if enabled)
on 09-01-2021 20h32
Thanks for the help. I have checked and the BT web protect was not active.
on 09-01-2021 20h36
Have you tried rebooting the hub? If that doesn't work then try a factory reset
https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings
on 10-01-2021 9h01
Thanks you very much. I had done a restart and still had the issue. When I did a factory reset this has resolved the issue. many thanks for your help
