Website errors

[Stevecb3]

Hi all,

Please can you help. I’m having some issues since last week I’m unable to get on some websites. There are some access denied error when trying to open some websites (Tesco).

please help me

[Anonymous]

On all or just some devices?

Can the failing device(s) access that site if you connect using your mobile phone as a hotspot?

[Stevecb3]

Yes, all devices fail but if I hotspot or use 4G then I can access the sites.

[Anonymous]

Log into your MyBT account and disable BT Web Protect (if enabled)

[Stevecb3]

Thanks for the help. I have checked and the BT web protect was not active. 

[Anonymous]

Have you tried rebooting the hub? If that doesn't work then try a factory reset

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

[Stevecb3 · Accepted solution]

Thanks you very much. I had done a restart and still had the issue. When I did a factory reset this has resolved the issue. 
many thanks for your help