Back in 2019 i started to get broadband dropping about twice a month, has been steadily increasing so in march i complained and so far:
5 appointments and only 1 actually knocked the door.
That technician that did call said there are no problems inside home.
Everytime i check my fault tracker it says engineer visit completed.
Checked my speed back in march and averaging 38mps download and 16 upload.
Have checked it numerous times especially after visits and roughly the same speeds.
I am on fibre2
So 4 technicians on 4 visits have NOT found the problem outside.
My contract is about to run out on 2nd july
After around 20 phonecalls to BT i get the feeling i am being fobbed off.
I know its a torrid time with this virus but seeing as they have been out 4 times i would have thought they would hve fixed it.
Am i entitled to anything due to my speed being below the gaurenteed 67mps ?
I have had 3 credit payments of £25 put into my account.
Should i move to another provider ?
Any advice would be helpful and anyones experience of this themselves i would like to know.
Thankyou in advance
Solved! Go to Solution.
Unless you can move to virgin then all ISPs use the openreach network so you will have the same connection whichever ISP your choose and therefore the same problems if it is line related
If you are willing to do your own "technical support" - a few checks with us, we can probably establish what speed you should be getting.
Are you sure your speed is guaranteed at 67Mbs, does your contract email state that or is it because the Average speed for fibre 2 is 67Mbps you think you should be getting 67Mbps?
You can check what MAX speed your line can handle via: https://www.broadbandchecker.btwholesale.com/#/ADSL
You need to input your phone number, and then post back the results. Remember to remove your number before posting back.
Thank you for posting, I'm sorry you've been having a few problems with your connection. To get a better understanding of how the connection is performing please can you post your router stats. If you're unsure how to do so, you can find some more information here -Top Tips to get help on the forum
To get an idea of what speeds your line can support, please can you enter your telephone number on the Broadband availability checker
Please edit out your telephone number before posting any results back on the Community.