Hi,
Wonder if someone might be able to help as I have recently been having problems with my BT Whole Home mesh network intermittently having poor connection, or losing connection completely.
I have3 discs. Disc 1 is connected to my 'Sky' router in the lounge (at the rear of the house) and the one I am having problems with is in my garden office. The office disc is actually only about 4 metres distance from the 1st disc in the lounge, but it has to get through the house wall and a doubly insulated office wall. This was the reason for the purchase in the first place. When I connect direcly to the Sky wifi in the lounge it about 30mbps download speed but this obviously drops a lot lower in the office usually between 5 - 10mbps) When the 'Whole Home' is working correctly I get the same speed in the office as the lounge ie 30+mbps, and I have previously had no issue in 18 months of use. However recently it often drops down to less than 1 mbps, meaning that my connection actually improves when I bypass it and go direct to the Sky network.
Obviously this is not down to the Sky router as my connection improves when I go direct to it. It often happens late evening, ie. 10/11pm. When it is good it is still good though giving speeds of 30+mbps. I just checked the setup/system info in my BT device login and I note that it has my office disc on 2.4GHz whereas the other are on 5. Someone suggested it may work better on 5 as it is a short distance but needs power, would this be the case and is this possible?
I checked the system log and when it had last dropped out it was described as 'disassociated, reason is 8'. What does that mean?
I would appreciate any help, I purchased the discs to SOLVE this problem of providing internet to my office rather than contributing and I have had no issue until recently. My work is primarily online so it is causing me to appear very unprofessional when I have poor or no internet.
Many thanks
Rob
