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Rosscotter
Beginner

on ‎24-12-2020 20h58

1,388 Views
Message 1 of 5

Wrong address on Openreach

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I have been checking for FTTP installation since Openreach upgraded the local cabinets. It now appears that I have two entries which are spelt differently ‘Grammer’ and ‘Grammar’. The correct one is the latter but the FTTP is registered against the former. BT services are register against the latter.

So...  how do I get Openreach to alter the address on their system so it matches BT’s entry and I can upgrade my broadband?

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎24-12-2020 21h04

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Message 2 of 5

Re: Wrong address on Openreach

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@Rosscotter 

Are you a BT Broadband customer?

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Rosscotter
Beginner

on ‎24-12-2020 21h05

1,381 Views
Message 3 of 5

Re: Wrong address on Openreach

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Yes I am.

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pippincp
Distinguished Sage

on ‎24-12-2020 21h05

1,380 Views
Message 4 of 5

Re: Wrong address on Openreach

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Get in touch with the FTTP team, they should raise an ORDI with Openreach to have the database corrected.

0800 587 4787

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Rosscotter
Beginner

on ‎25-12-2020 7h05

1,334 Views
Message 5 of 5

Re: Wrong address on Openreach

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Many thanks. I will try that. 

have a good Christmas!

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