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PipA
Beginner

‎11-11-2021 12h12 - edited ‎11-11-2021 12h13

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Message 1 of 2

You've ordered something from us, and we need to finish your order before you can see personalised…

I’ve upgraded from Full Fibre 100, to Full Fibre 300.

 When I try and check my benefits on the MyBT app, this is the message I get.

”You've ordered something from us, and we need to finish your order before you can see personalised TV or broadband deals. But you can still add mobile with us.”

i would like to get the email for six months game pass, by I can’t until order is closed, I think.

My broadband is working at the new speed without problem.

 And the technician had to cancel the call out appointment to set up the router, but I was told my current Smart Hub 2 router would will be fine.

 

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1 REPLY 1
JohnC2
Moderator-Retired

on ‎12-11-2021 16h24

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Message 2 of 2

Re: You've ordered something from us, and we need to finish your order before you can see personalis

Hi @PipA, welcome to the forum, and thanks for posting. The open order on your account will be the reason you can't place a new order. 

Have a look at your order acknowledgement see what date the order is/was to complete on. If that date has passed call in and speak with our Full Fibre team and they'll be able to get this fixed for you.

cheers

John

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