Zero upload speed

[Matze]

Hi there, 

I am new to the forum. I have the same issue discussed here. Since Monday my upload speed varies between 0 Mbps and 0,02 Mpbs although download is perfect at 50-57 Mbps.

Hotline tells me they don´t see any broadband issues in my area (Richmond...) but reading here it seems it has to be some faulty card or connection not my Hub 6 which is brandnew...

Technician will only come in 2 weeks time!!! How do I cope virtually without Internet and work from home? This is terrible service...any ideas how to fix it from my end or do I have to wait 2 weeks???

Thx to all for your ideas/help...

[Matt-S]

Hi @Matze,

Welcome to the Community and thanks for taking the time to post. I have moved your post onto its own thread so it's easier for us to help you. I'm sorry to hear that your upload speed is really low.

Would you be able to complete the Quite line test and post your hub stats so that we can take a look at this for you?

Thanks 
Matt

[Matze]

Hi, stats from the hub are below...I cannot run the troubleshooter and BT-speed tests because I raised the issue yesterday and as long as a fault ticket is open I cannot raise it again...any other ideas? Hub stats claim I have 14 Mbps upload speed but checking with Ookla and Broadbandcheck I have only 0-0,02Mbps...so that´s clearly a problem outside of my home broadband and hub. Any other ideas? 

Thx

Connection status:

Connection type:

Fibre Broadband (VDSL)

Firmware version:

v0.17.01.12312-BT

Firmware updated:

29-Aug-2020

Serial number:

+091298+2024041160

Downstream sync speed:

70.466 Mbps

Upstream sync speed:

14.014 Mbps

Network uptime:

0 Days, 01 Hours 47 Minutes

System uptime:

0 Days, 01 Hours 50 Minutes

BT Wi-fi status:

Activated

[Matze]

Quite line test totally okay

[Keith_Beddoe]

Try this test https://speedtest.btwholesale.com/

You must use an Ethernet connected device to run the test, with nothing else connected to the BT Home Hub.

[Matze]

Just ran the test...results below...0 upload...what now?

Results

[CLOSE][RESET]

Summary of Performance Test

Timestamp

Friday 11 September 2020 | 9:28:39

Ping

24 Ms

Download

60.79 Mbps

Upload

0 Mbps

Advance Test

Download Test

Download speed achieved during the test was 60.79 Mbps

For your connection, the acceptable range of speeds is 40 - 64.65 Mbps

IP Profile for your line is 64.65 Mbps

60.79 Mbps

64.65 Mbps

Upload Test

Upload speed achieved during the test was 0 Mbps

IP Profile for your line is 20 Mbps

0 Mbps

20 Mbps

Summary Advanced Test

We were unable to identify any performance problem with your service at this time.

It is possible that any problem you have experienced may have been caused by traffic congestion or by a server responding slowly.

Please visit the "SpeedTest Guidance" for more information.

[Keith_Beddoe]

You could try a factory reset of the home hub. If that does not fix it, then there must be a network problem somewhere.

[Matt-S]

@Matze,

Thanks for doing the checks. I think it would be best if we take a look into this for you. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

[Matze]

Nope already tried that. No change.

[Matze]

Upload Speed still at zero. Any other ideas here? Thx!