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irp
Beginner

on ‎31-12-2021 10h40

2,561 Views
Message 1 of 12

deleting all blocked sender list. Not one at a time.

Hi. 

I hope someone can help. I was not receiving emails from some people. A BT technician looked at my account and found 3000 blocked email addresses on my list. He said some of them could be stopping legitimate emails and I had to delete the whole list. He said you can not just delete the whole list in one go and have to do them one by one. This would take hours and is a nightmare. Any ideas please and BT please change this. Thanks 

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11 REPLIES 11
licquorice
Distinguished Sage
Distinguished Sage

on ‎31-12-2021 11h12

2,553 Views
Message 2 of 12

Re: deleting all blocked sender list. Not one at a time.

You can't  select multiple addresses but you can tick the square boxes to the left of the addresses and then click delete to delete all the selected addresses in one go.

You don't 'have to' delete all 3000, just delete the genuine ones you want to receive mail from.

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gg30340
Distinguished Sage
Distinguished Sage

‎31-12-2021 11h21 - edited ‎31-12-2021 11h21

2,549 Views
Message 3 of 12

Re: deleting all blocked sender list. Not one at a time.

The CS agent was fobbing you off with incorrect information. The blocked senders list can hold a max of 500 addresses not 3000.

See link and sub link about blocked addresses.

https://www.bt.com/help/email/using-bt-mail-s-anti-spam-features#:~:text=You%20can%20block%20up%20to....

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licquorice
Distinguished Sage
Distinguished Sage

‎31-12-2021 11h25 - edited ‎31-12-2021 11h26

2,540 Views
Message 4 of 12

Re: deleting all blocked sender list. Not one at a time.

@gg30340  Its actually 6000 for some bizarre reason. I have no idea why anybody would want to block 6000 addresses though (or 3000 for that matter).

As usual, BT's web pages don't reflect reality. 🙄

irp
Beginner

on ‎31-12-2021 12h10

2,524 Views
Message 5 of 12

Re: deleting all blocked sender list. Not one at a time.

Hi, 

many thanks for your speedy messages. I am a very simple user and am constantly baffled by changes and updates that seem to make things worse and harder for users. I don't think the programmers use the systems or the managers before the 'improvements' are rolled out. 

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irp
Beginner

on ‎31-12-2021 12h12

2,522 Views
Message 6 of 12

Re: deleting all blocked sender list. Not one at a time.

I have just deleted 100 and the figure seems to be going up, now at 4680 !!! Crazy.
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licquorice
Distinguished Sage
Distinguished Sage

on ‎31-12-2021 12h18

2,510 Views
Message 7 of 12

Re: deleting all blocked sender list. Not one at a time.

Are you sure it is the blocked senders list entries you are deleting?

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gg30340
Distinguished Sage
Distinguished Sage

on ‎31-12-2021 12h56

2,497 Views
Message 8 of 12

Re: deleting all blocked sender list. Not one at a time.

@licquorice wrote:

@gg30340  Its actually 6000 for some bizarre reason. I have no idea why anybody would want to block 6000 addresses though (or 3000 for that matter).

As usual, BT's web pages don't reflect reality. 🙄

At least I have the excuse that I was posting BT's web help page and I am not employed by BT to assist customers with the correct information unlike their staff.

Where is the info about 6000?

licquorice
Distinguished Sage
Distinguished Sage

on ‎31-12-2021 13h12

2,488 Views
Message 9 of 12

Re: deleting all blocked sender list. Not one at a time.

I haven't looked for any information, I just experimented and added some blocked senders. After adding each one, a banner popped up with the remaining amount allowed, counting down from 6000

gg30340
Distinguished Sage
Distinguished Sage

on ‎31-12-2021 13h15

2,484 Views
Message 10 of 12

Re: deleting all blocked sender list. Not one at a time.

I'll have look at that later.

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