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richard9556
Beginner

on ‎09-11-2020 14h11

1,319 Views
Message 1 of 4

how the hell do I contact someone at Bt

I have been trying all day to contact someone to add BT TV to my broadband package.  I have spent well over and hour and a half waiting on the phone, with no response.  I have tried online only to have a message that my order cant be processed.  I have looked to email them but there is no facility and, interestingly there is no opportunity to reply to their own emails.  I despair - and I am trying to spend money with them!!!!!!!!!!!!!!!!

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎09-11-2020 14h19

1,315 Views
Message 2 of 4

Re: how the hell do I contact someone at Bt

try phoning options team 0800800030



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richard9556
Beginner

on ‎09-11-2020 15h33

1,297 Views
Message 3 of 4

Re: how the hell do I contact someone at Bt

Thanks

 

Just tried that number.......gave up in despair after waiting for over an hour!!!!!

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DavidM
Moderator-Retired

on ‎09-11-2020 16h45

1,277 Views
Message 4 of 4

Re: how the hell do I contact someone at Bt

Hi @richard9556 and thanks for posting.

Sorry you're having problems ordering BTTV. What happens when you try to order through www.bt.com/tv/add ? Do you get an error message? Can you post screen shots (remove any personal details).

Cheers

David

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