how the hell do I contact someone at Bt

[richard9556]

I have been trying all day to contact someone to add BT TV to my broadband package.  I have spent well over and hour and a half waiting on the phone, with no response.  I have tried online only to have a message that my order cant be processed.  I have looked to email them but there is no facility and, interestingly there is no opportunity to reply to their own emails.  I despair - and I am trying to spend money with them!!!!!!!!!!!!!!!!

[imjolly]

try phoning options team 0800800030

[richard9556]

Thanks

Just tried that number.......gave up in despair after waiting for over an hour!!!!!

[DavidM]

Hi @richard9556 and thanks for posting.

Sorry you're having problems ordering BTTV. What happens when you try to order through www.bt.com/tv/add ? Do you get an error message? Can you post screen shots (remove any personal details).

Cheers

David