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GRA108
Beginner

on ‎20-12-2020 16h07

2,438 Views
Message 1 of 6

keep losing connection to server

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I have a wireless device Solare-hd-wave  192.168.1.68.  The device sends on a regular basis the data from my solar panels to an internet based server, this has been working ok for a round 2 years. Lately the device keeps connection the the HH5 but loses the connection to the server se log below.  The only way I seem to resolve this issue is if I reboot the HUB,  issue will then go away for maybe a day r several days. I then notice the event log keeps posting the entries below on a regular basis. Any ideas or should i be looking at other logs.

11:07:28, 20 Dec.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated

11:07:24, 20 Dec.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated

11:06:01, 20 Dec.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.185.22.209-​>69.171.250.34 on ppp3)

11:05:13, 20 Dec.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.185.22.209-​>52.50.129.186 on ppp3)

11:02:28, 20 Dec.

(179614.910000) Lease for IP 192.168.1.65 renewed by host Solar-​hd-​wave (MAC 00:40:9d:83:db:82). Lease duration: 1440 min

11:02:28, 20 Dec.

(179614.910000) Device connected: Hostname: Solar-​hd-​wave IP: 192.168.1.65 MAC: 00:40:9d:83:db:82 Lease time: 1440 min. Link rate: 11.0 Mbps

11:02:28, 20 Dec.

(179614.800000) Lease requested

11:02:25, 20 Dec.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated

11:02:24, 20 Dec.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎24-12-2020 10h57

2,400 Views
Message 2 of 6

Re: Keep losing Internet connection to an online server

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Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

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GRA108
Beginner

on ‎28-12-2020 10h37

2,350 Views
Message 3 of 6

Re: Keep losing Internet connection to an online server

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When I perform the factory reset will the HH5 automatically down load any BT upgrades it has received. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎28-12-2020 10h45

2,345 Views
Message 4 of 6

Re: Keep losing Internet connection to an online server

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@GRA108 wrote:

When I perform the factory reset will the HH5 automatically down load any BT upgrades it has received. 

It simply loads the default configuration file, which overwrites any user settings. The firmware is unchanged.

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GRA108
Beginner

on ‎28-12-2020 10h48

2,342 Views
Message 5 of 6

Re: Keep losing Internet connection to an online server

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Thank you for the information.

 

I will perform this function.

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GRA108
Beginner

on ‎03-01-2021 12h43

2,292 Views
Message 6 of 6

Re: Keep losing Internet connection to an online server

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I performed the factory reset December 30/12/2020 my WI FI device re-connected to the hub  and on to the internet server.  This connection lasted until Jan 2nd 2021 at 17.51 when again connection to the server was lost. Since the factory reset my line speed has gone down from 28mbp to 24 mbps.

From the log see below for around 17.51 i can see no obvious error. except for the ICMP relay blocking which i believe is a BT IP address.   Any ideas how this is cured as the messages are repeated until the early hours of the morning.  The Device not communicating with the internet does not report back in until 06:00 hrs see

19:51:19, 02 Jan.

BLOCKED 1 more packets (because of ICMP replay)

19:51:17, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.206.136 on ppp3)

19:51:16, 02 Jan.

BLOCKED 3 more packets (because of ICMP replay)

19:51:14, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.206.136 on ppp3)

19:51:13, 02 Jan.

BLOCKED 7 more packets (because of ICMP replay)

19:51:11, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.210.194 on ppp3)

19:42:48, 02 Jan.

BLOCKED 2 more packets (because of ICMP replay)

19:42:46, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.204.42 on ppp3)

18:23:08, 02 Jan.

BLOCKED 1 more packets (because of ICMP replay)

18:23:06, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.205.42 on ppp3)

18:02:09, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>34.107.165.5 on ppp3)

18:02:07, 02 Jan.

BLOCKED 3 more packets (because of ICMP replay)

18:02:06, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>34.107.165.5 on ppp3)

16:43:11, 02 Jan.

BLOCKED 3 more packets (because of ICMP replay)

16:43:10, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.210.234 on ppp3)

16:22:25, 02 Jan.

IN: BLOCK [4] Illegal packet options (TCP [91.203.165.166]:55421-​>[147.148.71.53]:445 on ppp3)

16:20:09, 02 Jan.

BLOCKED 1 more packets (because of ICMP replay)

16:20:07, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.213.10 on ppp3)

15:43:33, 02 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>216.58.204.10 on ppp3)

14:37:01, 02 Jan.

(173818.910000) SD-​100 (1)

I receive no message from the device until 06:00 on jan 3. with the following errors which keeps repeating the pattern. Powering off and on the device does not seem to break this chain of errors !! Any clues of course of action are appreciated.

06:52:41, 03 Jan.

(232358.280000) Lease requested

06:47:40, 03 Jan.

(232057.950000) Lease for IP 192.168.1.65 renewed by host hd-​solar-​00-​40-​9d-​83-​db-​82 (MAC 00:40:9d:83:db:82). Lease duration: 1440 min

06:47:40, 03 Jan.

(232057.950000) Device connected: Hostname: hd-​solar-​00-​40-​9d-​83-​db-​82 IP: 192.168.1.65 MAC: 00:40:9d:83:db:82 Lease time: 1440 min. Link rate: 11.0 Mbps

06:47:40, 03 Jan.

(232057.840000) Lease requested

06:47:37, 03 Jan.

(232054.390000) Lease for IP 192.168.1.65 renewed by host hd-​solar-​00-​40-​9d-​83-​db-​82 (MAC 00:40:9d:83:db:82). Lease duration: 1440 min

06:47:37, 03 Jan.

(232054.390000) Device connected: Hostname: hd-​solar-​00-​40-​9d-​83-​db-​82 IP: 192.168.1.65 MAC: 00:40:9d:83:db:82 Lease time: 1440 min. Link rate: 11.0 Mbps

01:32:55, 03 Jan.

BLOCKED 2 more packets (because of ICMP replay)

01:32:54, 03 Jan.

OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53-​>108.129.32.227 on ppp3)

10:34:42, 03 Jan.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated

10:34:42, 03 Jan.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated

10:34:36, 03 Jan.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated

10:34:36, 03 Jan.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated

10:34:34, 03 Jan.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated

10:34:34, 03 Jan.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated

10:34:31, 03 Jan.

ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated

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