renewal of broadband and landline

[polish]

My elderly mother in law is wanting to renew her broadband and landline (as her package runs out in November 2021).

Where can we look to renew this please as she wants to keep the same broadband package with calling plan?

Thanks Joules

[imjolly]

try phoning the options team on 0800800030 who deal with renewals

[polish]

Thought this could be done on line? if so does she need to wait for an email to say the package needs renewing?

Thanks

[imjolly]

you are more likely to get a better deal using options team and also the phone call packages have changed since your last renewal

[NeilO · Accepted solution]

@polish she can renew by logging into MyBT it's probably a little bit early to see any renewal deals. She will also get a notification closer to the time advising that contract is due to finish.

Thanks

Neil

[polish]

Thanks Neil, so presume they will send her an email to inform her of this? thanks

[polish]

Ok thanks.

[polish]

Hello Neil

When logging in to mother in laws account it says renew now but when you do it does not give her landline options and she wants to keep what she currently has along with the broadband, does she have to do these separate please? rather confusing?

[VeteranISPUser]

Hi @polish 

It should start with Broadband only but once you click on Add and Continue then the calling packages appear. For me I currently have 500 minutes but that is no longer available and I would be forced to take 700 minutes at £2 extra!

[polish]

Hi thankyou, yes I thought it come up after Add and Continue but it doesn't for some reason, she only has her landline unlimited calls which she wants to keep.

Would Neil, moderator please look at my message and let me know? many thanks