request move from adsl to adsl 2+

[andy5023]

Hello.

I live 2.31 miles from my local exchange.

I'm on copper broadband on adsl (I think.) I'm too far away for fttc. My exchange supports adsl 2+.

Is there any way to tell if an upgrade to adsl 2+ would help with my broadband issues (stability, upload and download speeds) ?

And - is it possible to revert to adsl if adsl 2+ doesn't help?

Thanks for your help.

Andy.

[NeilO]

Hi @andy5023 Thanks for posting.  Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 4 or 5 please go to troubleshooting then helpdesk and if it's a Smart Hub go to advanced settings then technical log information. 

Thanks

Neil

[imjolly]

Enter your phone number and post results. Remember to delete number but leave exchange and cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

[andy5023]

Thanks Neil. I've removed the bits that I understand are confidential - please free to redact this or ask for more info if needed. 

1. Product name:	BT Home Hub
2. Serial number:
3. Firmware version:	Software version 4.7.5.1.83.8.130.1.32.1.3 (Type A) Last updated 28/07/18
4. Board version:	BT Hub 4A
5. ADSL uptime:	1 days, 09:48:04
6. Bandwidth:	448 / 6080
7. Data sent/received:	1.8 GB / 16.4 GB
8. Broadband username:	bthomehub@btbroadband.com
9. BT Wi-fi:	No
10. 2.4 GHz Wireless network/SSID:
11. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 300 Mb/s))
12. 2.4 GHz Wireless security:	WPA and WPA2
13. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:
15. 5 GHz Wireless connections:	Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:	WPA2
17. 5 GHz Wireless channel:	Automatic (Smart Wireless)
18. Firewall:	Default
19. MAC Address:
20. VPI/VCI:	0 / 38
21. Modulation:	G.992.1 Annex A
22. Latency type:	Interleaved
23. Software variant:	-
24. Boot loader:	-

[imjolly]

Can you post information from dslchecker as that will show what is available to you

Your connection time is only 1+ day was that a manual reset or router dropping connection 

[andy5023]

Telephone Number  on Exchange RYDE is served by Cabinet 30

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) 
VDSL Range B (Impacted) 

1.7	0.6	1.2	0.8	0.5	Waiting list	Waiting list	--
1.7	0.6	1	0.5	0.5	Waiting list	Waiting list	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 2	--	1.5 to 4	Available	Available	--
Up to 2	Up to 0.5	1.5 to 4	Available	Available	--
Up to 1.5	--	1 to 3.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

4.58	6.66
0.5	0.45
2019-10-07	2021-03-28

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

U

N

N

16-03-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

[imjolly]

From dslchecker adsl2 is available and I am sure mods will be able to help you  your current speed is better than estimated range which is great so should get bit more from adsl2

Why is connection time very short?

[andy5023]

Hello thanks for the response. 

The connection time is short because the line disconnected briefly - as it does frequently. Hope I've understood you correctly.

[andy5023]

I try to avoid manual resets  unless necessary as it seems to confuse the system and make it even more unstable!

[NeilO]

Hi @andy5023 thanks for your posts, how often do you get disconnections? I would be reluctant to try and push more speed down a line that's unstable as it could cause more problems.

Thanks

Neil