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Message 11 of 15

Re: slow broadband

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can you post hub stats please

you can see if you upgraded to fibre you could get connection speed in range 80/74mb



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Message 12 of 15

Re: slow broadband

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2.4 GHz Wireless Configuration
Wireless SSID:BTHub4-8JNG
Wireless interface type:802.11 b/g/n (up to 144 Mb/s)
Security:WPA & WPA2 (Recommended)
Channel selection:Automatic (Smart Wireless)
5 GHz Wireless Configuration
Wireless SSID:BTHub4-8JNG
Wireless interface type:802.11 a/n (up to 300 Mb/s)
Security:WPA2 Only (Recommended)
Channel selection:Automatic (Smart Wireless)
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Message 13 of 15

Re: slow broadband

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That is just wireless information

can you

hub.

From the top Menu > Troubleshooting
> Helpdesk
> Bandwidth

You may be able to gain a little more information from the event log, such as the SNR Margin, shortly after a resync.

Troubleshooting >
Event Log >
Category 'WAN'

 



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Message 14 of 15

Re: slow broadband

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I managed to get hold of the BT complaints service. My speed is now back to 4mbps. Thanks for your help.

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Message 15 of 15

Re: slow broadband

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@gin2ger wrote:

I managed to get hold of the BT complaints service. My speed is now back to 4mbps. Thanks for your help.


Hi @gin2ger 

Thanks for posting back to let us know your speed is back up to where it should be.  I'm really pleased to see that 😁

Cheers,

Robbie

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