smart hub 2 is flashing purple

[licquorice]

@qian06  That is just a battery backup unit for the ONT. What is the white box to the left of your original picture.

[qian06 · Accepted solution]

I have solved the problem! Thank you!

[Keith_Beddoe]

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@qian06 wrote:

I have this one. But I don't know how to use it

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No, that is just the battery backup unit for the modem. The modem itself is missing, you should have something like the unit on the left of the picture as well, that is where that green connector should be connected to.

[Keith_Beddoe]

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@qian06 wrote:

I have solved the problem! Thank you!

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So where was the modem, had you removed it by mistake?

[qian06]

Yes!!!

[licquorice]

Oh dear, hopefully all will be well but optical connectors should ideally be cleaned with specialist tools each time they are plugged in.

[qian06]

Thank you for your kindly reminder.

I will check if the website is getting well.

[qian06]

The internet is fast now.

Hope it will work afterward.