unbelivable ........ beyond belief ·

[stomper1]

if bt couldn't  find any problem 1st time round why is that bt had to come clean to ombudsman and tell them what was causing the fault

[stomper1]

39 views and not one response  nearly has bad as my internet

[NeilO]

Hi, @stomper1 I'm really sorry to see you're still having issues with your broadband speed. Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 5 please go to troubleshooting then helpdesk and if its a Smart Hub go to advanced settings then technical log information. 

You've mentioned the Ombudsman have been previously involved in this, did they provide a ruling on the matter?

[stomper1]

hi neil
I will send that info over later, but my problem is only in the evening has I stated before during the day my internet fine ,I had a email from john stating the problem lay's with the dslam

[imjolly]

when you posted previously the mods checked and could not find any congestion problems with your line.  maybe that has now changed and posting btspeedtester results when connection is ok then again when bad to show the drop in performance will enable mods yo look at your problem again

should post results here not messaging mod

[stomper1]

bt had to provide what causing the problem and bt had pay me back money, but its not about the money I just want a reliable service in the evening I cant use two pc if one downloading at less then 2,5 meg
takes ages to load some web pages and when you know that during the day I can reach 68 download

[imjolly]

posting good/bad btspeedtester results will highlight your case

[stomper1]

this is the message I got from Moderator...... Hi stomper1, thanks for the update. I've chased this with the broadband team helping me with this case. They have confirmed that a fault with the DSLAM has been identified and other users are affected. The fault is now with our suppliers. They have told me that this will not be a quick fix but I'll keep you updated when I know more. In the meantime if you need to check on it's progress with me just drop me a PM and I'll be happy to check on the progress for you. cheers John

[stomper1]

I understand with the present times of covid and that it wouldn't be a quick fix but I think ive been quite fair and that why I never carried on from the last time

[stomper1]

tested tonight