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Message 1 of 4

BT Whole Home WiFi Premium admin user id

Had this for a couple of years but changed mobile phone recently.  Downloaded app but when logging in cannot for life of me remember what I used as user id...I know the admin password etc but not user id...

Any ideas please?

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Message 2 of 4

Re: BT Whole Home WiFi Premium admin user id

Have you tried your BTID which may be your "main" BTMail email address?

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Message 3 of 4

Re: BT Whole Home WiFi Premium admin user id

I have tried that but thx....

 

Hoping to do it without resetting...

Also have a firmware update been outstanding for a good while now.  Al stable on old version so worried about updating as seems on forum nothing but trouble if you do

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Message 4 of 4

Re: BT Whole Home WiFi Premium admin user id

Looks like you are going to have to do a factory reset and start again.

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