cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
830 Views
Message 1 of 2

BT Whole Home WiFi connected devices.

Go to solution

Hi. I have a Premium whole home wifi system but the Whole Home app has stopped showing any connected devices,  with error code Device-006.  The home page does tell me how many devices are connected to each disc but there is no device info behind it and no device list. It was all working perfectly until a couple of days ago when the system decided to disconnect its discs and o spent hours resetting and reinstalling the whole system.  Eventually got it working again but with this one remaining issue. Any suggestions welcome. Thanks.

0 Ratings
Reply
1 REPLY 1
809 Views
Message 2 of 2

Re: BT Whole Home WiFi connected devices.

Go to solution

@Banosprof 

Welcome to this user forum for BT Retail Broadband and phone customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.